Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Willkommen auf dem IT Ticket Portal der HomeServe Gruppe.
🛟 Support
Sonstige Themen
Erforderliche Felder sind mit einem Sternchen markiert.*
{"xsrfToken":"767d37782461e742f2370a68fa40288797028442_lout","branding":{"id":"74","key":"nhc","name":"IT-Hilfe","portalBaseUrl":"/servicedesk/customer/portal/74","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/74/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#c73c30","headerLinkHoverBGColor":"#c73c30","headerBadgeColor":"#c73c30"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/98d5cc88-eadb-476d-a330-4ca7d16555ec/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZDQxZmFjNS0wYjg0LTQ2MWItYjgzNS1mNzM3YzA3NWQwOTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk4ZDVjYzg4LWVhZGItNDc2ZC1hMzMwLTRjYTdkMTY1NTVlYyI6WyJyZWFkIl19LCJleHAiOjE3NzQzNjIwNjYsIm5iZiI6MTc3NDM2MTQ2Nn0.r3DhqyWkgCPec6Z-_NHWyzSS23GDNUasfZCVb0bTtxw&client=ed41fac5-0b84-461b-b835-f737c075d093&mode=fit","logoId":"98d5cc88-eadb-476d-a330-4ca7d16555ec","isLogoAvailable":true,"helpCenterTitle":"Ihr Portal, um Hilfe bei HomeServe zu erhalten","sharedPortalName":"Hilfe","translations":{"de-DE":{"helpCenterTitle":"Ihr Portal, um Hilfe bei HomeServe zu erhalten","sharedPortalName":"Hilfe","localeDisplayName":"Deutsch (Deutschland)"},"en-US":{"localeDisplayName":"Englisch (Vereinigte Staaten)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#090cef","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/5f204f29-03f1-4a70-aa4a-a6fa32e19deb/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZDQxZmFjNS0wYjg0LTQ2MWItYjgzNS1mNzM3YzA3NWQwOTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVmMjA0ZjI5LTAzZjEtNGE3MC1hYTRhLWE2ZmEzMmUxOWRlYiI6WyJyZWFkIl19LCJleHAiOjE3NzQzNjIwNjYsIm5iZiI6MTc3NDM2MTQ2Nn0.9uR_dLbwkEUPkLLWtZhRse18kznCl6IE_AkEXv3E8ks&client=ed41fac5-0b84-461b-b835-f737c075d093&height=300&mode=fit","bannerMediaApiFileId":"5f204f29-03f1-4a70-aa4a-a6fa32e19deb","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"74","key":"nhc","projectId":10397,"serviceDeskId":74,"name":"IT-Hilfe","description":"<p>Willkommen auf dem IT Ticket Portal der HomeServe Gruppe.</p>","portalBaseUrl":"/servicedesk/customer/portal/74","reqTypes":[{"id":"422","name":"Compliance","descriptionHtml":"","callToAction":"Compliance","introHtml":"<p>Datenpanne, Datenleck, Hackerangriff, Betrugsverdacht</p>","icon":10783,"iconUrl":"https://support.it.homeservegruppe.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10783","groups":[100],"key":""},{"id":"245","name":"Geräte- oder Softwareproblem","descriptionHtml":"","callToAction":"Geräte- oder Softwareproblem","introHtml":"<p>Probleme mit Laptop, Smartphone, Programmen oder Netzwerk</p>","icon":10545,"iconUrl":"https://support.it.homeservegruppe.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[98],"key":""},{"id":"324","name":"Gäste & Externe berechtigen","descriptionHtml":"","callToAction":"Gäste & Externe berechtigen","introHtml":"<p>externen Personen Zugriff auf Systeme und Daten ermöglichen</p>","icon":10514,"iconUrl":"https://support.it.homeservegruppe.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[98],"key":""},{"id":"257","name":"Hardware","descriptionHtml":"<p>WICHTIG: Bitte melde dich oben rechts auf der Website an, bevor du eine Bestellung aufgibst.</p>\n<p>Bitte beachte, deine Bestellung wird durch uns geprüft und evtl. kommen wir vor Umsetzung noch einmal mit weiteren Fragen auf dich zu.<br> Die Bestellfreigabe erfolgt immer im 4 Augen Prinzip durch die IT und ggf. deinen Vorgesetzten.</p>","callToAction":"Hardware","introHtml":"<p>Laptop, Smartphone, Zubehör</p>","icon":10496,"iconUrl":"https://support.it.homeservegruppe.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[97],"key":""},{"id":"243","name":"Kontoanfragen","descriptionHtml":"","callToAction":"Kontoanfragen","introHtml":"<p>neue Zugriffe auf Dateien, Konto gesperrt</p>","icon":10518,"iconUrl":"https://support.it.homeservegruppe.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[98],"key":""},{"id":"554","name":"Notfall","descriptionHtml":"","callToAction":"Notfall","introHtml":"<p>Beschreibung</p>","icon":10511,"iconUrl":"https://support.it.homeservegruppe.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[100],"key":""},{"id":"587","name":"Onboarding - Neuer MA","descriptionHtml":"","callToAction":"Onboarding - Neuer MA","introHtml":"<p>Buchung von Arbeitsplatzeinrichtung mit IT Unterstützung erfolgen unter: <a href=\"https://outlook.office.com/book/OnboardingneuerMA@homeserve.de/s/ntYPsAb2zkOAKGJV9Lh5JQ2?ismsaljsauthenabled\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://outlook.office.com/book/OnboardingneuerMA@homeserve.de/s/ntYPsAb2zkOAKGJV9Lh5JQ2?ismsaljsauthenabled</a></p>","icon":10515,"iconUrl":"https://support.it.homeservegruppe.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10515","groups":[97],"key":""},{"id":"248","name":"Passwort zurücksetzen","descriptionHtml":"<p>Du kannst dein Passwort selbst zurücksetzen <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/smile.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"><br> klicke hier: <a href=\"https://aka.ms/sspr\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://aka.ms/sspr</a><br> gib deine Firmenmail ein und folge den Anweisungen<br> auf der folgenden Seite für 2 der vorgegebenen Authentifizierungsmethoden durch und vergib ein neues Passwort</p>","callToAction":"Passwort zurücksetzen","introHtml":"<p>Windows / Office, Passwort vergessen? Kein Problem.</p>","icon":10513,"iconUrl":"https://support.it.homeservegruppe.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[98],"key":""},{"id":"455","name":"Sicherheit","descriptionHtml":"","callToAction":"Sicherheit","introHtml":"<p>Einen Sicherheitsvorfall melden</p>","icon":10526,"iconUrl":"https://support.it.homeservegruppe.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[100],"key":""},{"id":"247","name":"Software","descriptionHtml":"","callToAction":"Software","introHtml":"<p>Zugriffe auf Programme, Apps, Tools,</p>","icon":10547,"iconUrl":"https://support.it.homeservegruppe.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[97],"key":""},{"id":"246","name":"Sonstige Themen","descriptionHtml":"","callToAction":"Sonstige Themen","introHtml":"","icon":10541,"iconUrl":"https://support.it.homeservegruppe.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[98],"key":""},{"id":"294","name":"Änderungen beantragen","descriptionHtml":"","callToAction":"Änderungen beantragen","introHtml":"<p>Anpassungen, Berechtigungen beantragen, IT-Veränderungen vorschlagen</p>","icon":10528,"iconUrl":"https://support.it.homeservegruppe.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[97],"key":""},{"id":"356","name":"Anfrage per email","descriptionHtml":"","callToAction":"Anfrage per email","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10541,"iconUrl":"https://support.it.homeservegruppe.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"259","name":"Checkout Invoice","descriptionHtml":"","callToAction":"Checkout Invoice","introHtml":"<p>Request Type used with Checkout App.</p>","icon":10541,"iconUrl":"https://support.it.homeservegruppe.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"258","name":"Checkout Purchase Order","descriptionHtml":"","callToAction":"Checkout Purchase Order","introHtml":"<p>Request Type used with Checkout App.</p>","icon":10541,"iconUrl":"https://support.it.homeservegruppe.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"242","name":"Neues Gerät anfordern","descriptionHtml":"","callToAction":"Neues Gerät anfordern","introHtml":"<p>Ich brauche ein neues Gerät (Computer, Bildschirm, Maus, Tastatur, Smartphone usw.)</p>","icon":10550,"iconUrl":"https://support.it.homeservegruppe.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"249","name":"Regelmäßige Kontrollen","descriptionHtml":"","callToAction":"Regelmäßige Kontrollen","introHtml":"<p>Für alle wiederkehrenden Kontrollen zu verwenden</p>","icon":10507,"iconUrl":"https://support.it.homeservegruppe.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[],"key":""},{"id":"521","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Report a potential incident or root cause problem.</p>","icon":10521,"iconUrl":"https://support.it.homeservegruppe.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""}],"reqGroups":[{"id":98,"name":"\uD83D\uDEDF Support"},{"id":97,"name":"\uD83D\uDED2 Bestellung oder \uD83D\uDD04 Änderungen beantragen"},{"id":100,"name":"\uD83D\uDEA8Großausfall / Großstörung / Notfall"}],"orderMapping":{"227":[422],"100":[554,455,422],"99":[245],"98":[245,243,324,248,246],"97":[247,257,294,587]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5a0b8509-df03-3b87-ac86-c66ec76a18ef","appLinkName":"","appLinkUrl":"","spaceKey":"AbteilungITDT","spaceName":"Abteilung IT/DT","spaceUrl":"","isServer":false},"labels":[],"projectKey":"NHC","serviceDeskId":74,"kbLinkDomainURLs":["https://support.it.homeservegruppe.de","https://homeserve-de.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":74,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"NHC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Deutsch (Deutschland)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZDQxZmFjNS0wYjg0LTQ2MWItYjgzNS1mNzM3YzA3NWQwOTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzk3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzQzNjI2NjYsIm5iZiI6MTc3NDM2MTQ2NiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.fQ7yf7yaNWQ0JCoU9A1UpwzkBKrCH4OLGBrR2O8kUVA","targetCollection":"upload-project-10397","endpointUrl":"https://api.media.atlassian.com","clientId":"ed41fac5-0b84-461b-b835-f737c075d093","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":246,"projectId":10397,"issueType":{"id":"10535","name":"[New] Service Anfrage"},"form":{"name":"Sonstige Themen","descriptionHtml":"","callToAction":"Sonstige Themen","intro":"","instructions":"","icon":10541,"iconUrl":"https://support.it.homeservegruppe.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"E-Mail-Bestätigung an","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Zusammenfassung","description":"Fasse hier dein Thema in einem Satz zusammen.","descriptionHtml":"<p>Fasse hier dein Thema in einem Satz zusammen.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Beschreibung der Thematik","description":"Erläutere hier in mindestens 2 bis 3 Sätzen was die genaue Thematik ist.","descriptionHtml":"<p>Erläutere hier in mindestens 2 bis 3 Sätzen was die genaue Thematik ist.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10350","fieldConfigId":"10740","label":"Wie viele Personen sind von dem Problem betroffen ?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10629","label":"Alle HomeServe Group","selected":false,"children":[]},{"value":"10630","label":"Meine Firma","selected":false,"children":[]},{"value":"10631","label":"Meine Abteilung","selected":false,"children":[]},{"value":"10632","label":"Nur ich","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10351","fieldConfigId":"10741","label":"Dringlichkeit","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10633","label":"Notfall","selected":false,"children":[]},{"value":"10634","label":"Dringend","selected":false,"children":[]},{"value":"10635","label":"Mittel","selected":false,"children":[]},{"value":"10636","label":"Niedrig","selected":false,"children":[]},{"value":"10637","label":"Kann noch etwas warten","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Anhang","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/74/create/246","requestValidateBaseUrl":"/servicedesk/customer/portal/74/validate/246","calendarParams":{"firstDay":1,"date":"2026-03-24T15:11:06+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5a0b8509-df03-3b87-ac86-c66ec76a18ef","appLinkName":"","appLinkUrl":"","spaceKey":"AbteilungITDT","spaceName":"Abteilung IT/DT","spaceUrl":"","isServer":false},"labels":[],"projectKey":"NHC","serviceDeskId":74,"kbLinkDomainURLs":["https://support.it.homeservegruppe.de","https://homeserve-de.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZDQxZmFjNS0wYjg0LTQ2MWItYjgzNS1mNzM3YzA3NWQwOTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzk3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzQzNjI2NjYsIm5iZiI6MTc3NDM2MTQ2NiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.fQ7yf7yaNWQ0JCoU9A1UpwzkBKrCH4OLGBrR2O8kUVA","targetCollection":"upload-project-10397","endpointUrl":"https://api.media.atlassian.com","clientId":"ed41fac5-0b84-461b-b835-f737c075d093","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}